Storage and Security

Peronal Information

How we hold and store personal information

Your personal information is held and stored on paper, by electronic means or both.  We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and unauthorised access, modification and disclosure:

  • Data held and stored on paper is stored within secure key-card premises with monitored alarms.
  • Data held and stored electronically is protected by internal and external firewalls, and our electronic databases require passwords for access.
  • Access to personal information is restricted to staff and contractors whose job description requires access.  Our employees and contractors are contractually obliged to maintain the confidentiality of any personal information held by us.
  • Data stored or archived off-site is contained within secure facilities.  We also require our storage contractors to implement privacy safeguards.
  • Our staff receive regular training on privacy procedures.

Destruction and De-identification

We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose.  We will commonly destroy your personal information seven years from the date that your account is closed.

We use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed:

  • Paper records are sent for secure destruction.  In some instances, paper records will be returned to you and/or relevant third parties.
  • Electronic records are deleted from all locations, to the best of our ability, or encrypted and/or placed beyond use.

Overseas disclosure

If you are a Borrower, we may disclose certain personal information about you to Members in our investment schemes who are located overseas.  However, we will only do so where:

  • it is for the purpose of assisting the potential Member to make a decision as to whether to invest their funds into a sub-scheme of which you are a part; or
  • it is otherwise permitted by law.

We can provide you with a listing of the overseas countries involved in each sub-scheme upon request.

Credit Information

How we hold and store credit information and credit eligibility information

Credit information and credit eligibility information about you is held and stored by us in accordance with storage practices detailed in our general Privacy Policy.  For further information, click here.

Destruction and De-identification

We will retain credit information and credit eligibility information whilst it is required for any of our business functions, or for any other lawful purpose. 

Credit information and credit eligibility information about you is destroyed or permanently de-identified in accordance with practices detailed in our general Privacy Policy.  For further information, click here.

Overseas disclosure

We may disclose certain credit information and credit eligibility information about you to Members in our investment schemes who are located overseas.  However, we will only do so where:

  • it is for the purpose of assisting the potential Member to make a decision as to whether to invest their funds into a sub-scheme of which you are a part; or
  • it is otherwise permitted by law.

We can provide you with a listing of the overseas countries involved in each sub-scheme upon request.

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